Something that I buy is not 100% satisfied, can I change it?
Yes, as long as it has not been used, used, worn, or damaged, has no marks, or cuts on the sole or leather, it is complete and in the same condition as purchased.
You will be able to change it for the product you want. In case of being of greater value, you can pay the difference. If the product was specially made to measure, there will be no change.
What is the deadline to make a change?
You can request a change up to 15 days after the purchase is received.
Does the shipping have a cost?
Yes, the buyer will bear all shipping costs for any product that is returned.
What should I do if the product does not arrive in good condition?
All our products go through a strict quality control before being sent, if for some reason the product does not arrive in the same conditions as it was sent, it must be claimed from the company that made the shipment.
If I return the product, I don’t want change, will I get the money back?
Yes, the money is returned less 35% for handling, administrative expenses and shipping service of the product from the factory to the final buyer.
If the size of the product is incorrect, will it be changed?
Yes, only if it was a factory error, If you ordered a number 43 and they sent you some size 41 boots, we will be responsible for the error and we will bear the shipping costs of the new product and the product sent from the buyer’s location to our offices in Panama or Argentina.
If it was a customer’s measurement error, the purchase will not have change. Once you confirm the purchase and the correct size, the product cannot be exchanged.